Returns & Exchanges

Welcome to the Mickey Mouse Store Returns & Exchanges page! We’re committed to making your Disney shopping experience as magical as Mickey’s adventures. While we hope you love every item you receive, we understand that sometimes returns or exchanges are needed. Our friendly policy is designed to spread Disney magic even when things don’t go perfectly.

You have 15 days from the delivery date to request a return or exchange. This gives you plenty of time to ensure your Disney treasures are just right!

Follow these simple steps to return or exchange your items:

• Step 1: Contact our customer service team at [email protected] within 15 days of receiving your order
• Step 2: Provide your order number and details about the items you wish to return or exchange
• Step 3: Our team will send you a Return Authorization Number and shipping instructions
• Step 4: Package the items securely in their original condition with tags attached
• Step 5: Include the Return Authorization Number on your package
• Step 6: Ship your return to: Mickey Mouse Store, 746 Jim Rosa Lane, San Francisco, US 94143
• Step 7: Once we receive and inspect your return, we’ll process your refund or exchange

Use this template when emailing us about your return or exchange:

Once we receive your return:

• Refunds will be processed within 3-5 business days of receiving your returned items
• Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping charges are non-refundable unless the return is due to our error
• You will receive an email confirmation once your refund has been processed

For exchanges:

• We’ll ship your replacement item once we receive your return
• If the exchange item costs more, we’ll contact you for the price difference
• If the exchange item costs less, we’ll refund the difference to your original payment method
• Standard shipping rates apply for exchanged items

To be eligible for return or exchange, items must be:

• In original condition with all tags attached
• Unwashed and unworn (for apparel like All Tees, Bottoms, and BB22 collections)
• In original packaging (for Accessories, Backpacks & Bags, and Art items)
• Free of any stains, odors, or damage

Thank you for choosing Mickey Mouse Store to bring Disney magic into your world! We appreciate your trust and are committed to making every aspect of your experience magical, from browsing our collections to returns and exchanges.