FAQ

We specialize in authentic Disney merchandise with a focus on Mickey Mouse! Our collections include:

• Mickey-themed apparel (tees, bottoms, accessories)
• Home décor and bedding
• Collectibles and figurines
• Backpacks, bags, and beauty items
• Body jewelry and belts
• Special collections like BB22 and seasonal items

Yes! We are proud to be your premier destination for authentic Disney merchandise. Every item in our store is officially licensed, ensuring you receive genuine Disney quality and magic.

Absolutely! We regularly feature special collections like our BB22 line, Cyber Monday deals, Back to School items, and seasonal offerings. Keep checking our website for magical new arrivals!

You can create an account during checkout or by visiting our registration page. Having an account lets you track orders, save favorites, and enjoy a more magical shopping experience!

We process orders quickly to get your Disney magic to you as soon as possible! If you need to modify or cancel an order, please contact us immediately at [email protected] within 2 hours of placing your order, and we’ll do our best to help.

Click on the “Forgot Password” link on the login page, and we’ll send magic instructions to your email to help you create a new one!

We accept the following payment methods to make your Disney shopping experience convenient:

• Visa
• MasterCard
• JCB
• PayPal

Yes! We use industry-standard encryption to protect your payment information. Your magical shopping journey is safe with us!

Your card will be charged when your order is processed, which typically occurs within 1-2 business days after you place your order.

We bring Mickey’s magic worldwide! We ship to most countries around the globe, excluding only a few remote areas in Asia and other remote locations.

We offer two magical shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx
  Processing: 1-2 days
  Delivery: 10-15 days after shipping
• Free Shipping: Via EMS (on orders over $50)
  Processing: 1-2 days
  Delivery: 15-25 days after shipping

Our team of Disney enthusiasts carefully prepares each order with love and attention to detail. All orders are processed within 1-2 business days before shipping.

Yes! Once your order ships, you’ll receive a tracking number via email so you can follow Mickey’s magical journey to your doorstep!

First, check your tracking number. If your package is outside the estimated delivery window or you have concerns, please contact us at [email protected] with your order number, and we’ll help track down the magic!

We believe every Disney moment should be magical! If anything isn’t quite right, you can return items within 15 days of receipt. Just contact our friendly customer service team, and we’ll guide you through the process with a smile.

Simply contact our customer service team at [email protected] with your order details and reason for return. We’ll provide instructions and make the process as easy as possible.

For health and safety reasons, some personal items like body jewelry may not be returnable. Please contact us for specific questions about your items.

Once we receive your return, we’ll process your refund within 5-7 business days. The magic will be back in your account soon!